Markov Model M/M/m/K in Contact Center

Our paper deals with a contact center dimensioning. The main task of a contact center is to offer services to customers. The most simple and genuine way of communication with the contact center agent is by phone. From the customer satisfaction point of view, the shortest serving time is the most imp...

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Bibliographic Details
Main Authors: Chromy, Erik; Slovak University of Technology, Diezka, Jan; Institute of Telecommunications Faculty of Electrical engineering and Information Technology Slovak University of Technology Bratislava, Kavacky, Matej; Institute of Telecommunications Faculty of Electrical engineering and Information Technology Slovak University of Technology Bratislava
Format: Online
Language:English
Published: Faculty of Electrical Engineering and Computer Science 2012
Online Access:http://advances.utc.sk/index.php/AEEE/article/view/704

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